Survey

business process evaluation

1About This Survey

2Your Details

3About The Ratings

4Pillar #1 - Culture

5Pillar #2 - Marketing

6Pillar #3 - Sales & Delivery

7Pillar #4 - Customer / Client Care

8Pillar #5 - Administration and Operations

9Pillar #6 - Accounting and Finance

10Pillar #7 - Team Care

11Your Score

Name*
First Last
Email*
Business Name*
Business Type*
How big is your team*

0	1	2	3	4	5
The item is not done at all in your business	The item is done very poorly in your business	The item is done poorly your business	The item is done well enough in your business	The item is done very well in your business	The item is done so well you could teach others how

Hidden
Your Score is
About Your Score

120 - 140: SYSTEMS SUPERSTAR!

If you scored 120 - 140 your average score for each item is a whopping 4.6!

You’re a systems superstar! Your staff must love coming to work because your systems and processes set them up for success every time! Your accountant must love you too, with all your records in place and revenue on track. But the biggest winners are your customers. Your silky smooth processes guarantee they enjoy an exemplary experience every time they do business with you. You’re a shining example of a business leader who puts systems before jobs, and the results show!

100 - 119: STRONG PERFORMER!

If you scored 100 - 119 your average score for each item is a respectable 4

You’re well on the way with creating business processes which create lifestyle freedom for you whilst driving sustainable growth. Some more diligence with dotting every ‘i’ and crossing every ‘t’ would take your business to the next level. It’s likely your staff are supported through the processes you do have in place. They might be more engaged and productive if a more consistent approach with management was taken. This consistency would also help you stay on top of your finance goals by creating raving, referring fans out of every person you serve.

80 - 99: ROOM FOR IMPROVEMENT

If you scored 80 - 99 your average score for each item has just scraped through at 3.2

Your business operations are not performing as well as they could be. You probably have certain pockets of your business functioning well, but these are like well organised islands in a vast ocean of chaos. Just scraping by in business is not easy. You’ll notice the impact of being an average performer in the long hours you work, the troubles you have with delegating tasks, and the lack of control you have over your cashflow. Your customers need to be able to rely on you to Wow them every time. Prioritising this will lead to repeat business and referrals.

RENOVATORS DELIGHT

If you scored 60 - 79 your average score for each item has missed the mark at 2.5

Your business is like the vast majority of Australian operations that have all the potential in the world for management greatness, but this potential is untapped. If you don’t make it a priority to get your business under control you will struggle to keep your head above water. You need to get better at retaining high quality staff and sustaining the cashflow you need to keep going. Consistent, reliable sales can only come from consistent reliable systems for service and delivery. Without these you will miss out on repeat business and referrals which will hit you hard in your finances, not to mention the well being of you and your team.

0 - 60: CALL THE FIRE BRIGADE!

If you scored below 60 your average score for each item has sadly come in at 2 or less

To be frank, the systems in your business are a mess. You must be spending a lot of time fixing ugent problems and putting out fires. This is stressful for you and your team, and threatens your ability to achieve the business outcomes you need to stay afloat. You urgently need to build and maintain systems to manage the routine tasks in your business. This is the only way you will stay on top of your marketing, record keeping, team care and service delivery. If you don’t, the results will undoubtedly show up as overwhelming workload and an ailing bottom line.
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