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Business Process Mapping

Workflow Efficiency Audit

The system isn’t something you bring to the business. It’s something you derive from the process of building the business.
~ Michael E. Gerber, The E-Myth Revisited

A business improvement plan
that starts with process

One of the most common problems we’ve found business owners have is knowing they need to clean up the way their business operates, but not knowing where to start. Without a clear pathway for action, this highly important part of growth is often dumped in the too hard basket. Sorting out business procedures ends up being like the diet that business owners always say they will start “next” Monday.

The solution is always found in mapping out a clear pathway forward in your business, to establish the specific action steps that will make the biggest difference in the shortest possible time. 

The smartest thing to do is work out where the lowest hanging fruit is. Do you know the fast actions you could take right now to give you the biggest bang for your buck? Many business owners don’t, so they never get started. That’s why we’ve developed Verve Improvement Plan, and today we’ve want you to know that you’re invited!

How does it work?

  1. We set up the Business Process Mapping session in Zoom
  2. We map out your entire customer journey, from before your prospect knows you, right through to when they become a raving, referring fan
  3. We identify the specific gaps in that journey that are costing you time and money in your business processes
  4. We eliminate the overwhelm by responding proactively to clear operational bottlenecks
  5. You take away specific Do-It-Now action steps to grow your unique business

What do you get?

  • 6-8 hours of business process mapping done remotely in Zoom
  • Personalised one-to-one consulting tailored to your unique small business
  • A crystal clear, birds-eye view of your business through the eyes of a qualified, experienced consultant
  • A stream of specific, practical action steps you can take towards business workflow development now to clean out your business
  • Insights into the opportunities that have been sitting right under your nose but you’ve been too close to see them
  • Guaranteed satisfaction. If you don’t think the session was overflowing with value, you will get your money back, no questions asked

Spending just a few hours with Kerry Anne mapping out my business showed me exactly what I could do to plug some of the gaps that were leaking time and money in my business. I left the session with practical action steps to implement straight away. Following Kerry Anne’s advice will give me back the time I need to focus on profit-making activities in instead of being tied to low-level admin tasks that don’t give me the returns I need to move forward.”

Michael Hain

Security Heroes

What is Business Process Mapping?

Whilst business process mapping can take on many different forms, at its core it is the act of creating a visual representation of a business process.

This can be done using a variety of methods and tools, but the aim is always the same – to help business owners identify inefficiencies and bottlenecks so that they can be fixed.

Business process mapping can be a daunting, complex and time-consuming exercise, but the benefits it can offer are more than worth the investment.

Why Do You Need Business Process Mapping?

There are a number of reasons why business owners need to map their business processes.

  1. Lacking cohesive workflow. Are you or your employees not really “in the groove” so to speak? There are often operational efficiencies that can be missed when you’re deep in the business on a day-to-day basis.
  2. Unsure you’re always compliant across the board? By mapping your business processes, you can ensure that you are compliant with any relevant regulations.
  3. Establish Best Practices – By mapping your business processes, you can establish best practices within your business. This will help improve efficiency and productivity.
  4. Not seeing the Big Picture – Mapping your business processes can help you to understand the big picture of your business more clearly. This can be invaluable for making strategic decisions about the future of your business.
  5. Inaccurate Job Descriptions – when business processes aren’t mapped out, job descriptions can become inaccurate. This often leads to confusion and frustration amongst employees. By mapping out business processes, you can ensure that everyone knows exactly what their role is and what is expected of them.

Challenges of Business Process Mapping

Some of the challenges business owners face when business process mapping include:

    1. Lack of clarity about what business processes need to be mapped
    2. Not knowing how to map business processes
    3. Lack of time to dedicate to business process mapping
    4. Lack of tools and resources
    5. Not knowing how to interpret business process maps
    6. Not knowing how to use business process maps to improve business operations

Operation Verve Business Process Mapping Session

  • 6-8 hours of business process mapping done remotely in Zoom
  • Personalised one-to-one consulting tailored to your unique small business
  • A crystal clear, birds-eye view of your business through the eyes of a qualified, experienced consultant
  • A stream of specific, practical action steps you can take towards business workflow development now to clean out your business
  • Insights into the opportunities that have been sitting right under your nose but you’ve been too close to see them
  • Guaranteed satisfaction. If you don’t think the session was overflowing with value, you will get your money back, no questions asked