Case StoryNO PONG CASE STORY
When we came to Kerry Anne about getting help with our systems management, we had a lot of great processes, but they were all inside our heads instead of written down. This made running and growing our team much more labour intensive than it needed to be. We would show our team how to do something, and give them what they needed, but if they didn’t understand or made mistakes, we would have to go back to show them ourselves again, and again. With nothing in writing, the only place they could get the instruction they needed was straight from us.
This entire situation was frustrating and time consuming, especially when it seemed obvious to us and we knew how we wanted things to work. It also made the idea of hiring someone new feel like so much more effort than us just continuing to do the work ourselves. We knew we needed to put more people on, but hated to imagine what that would look like if even more people were coming to us for instruction, or making mistakes we had to fix for them.